Imagine this; you have been handed the keys to your brand-new Plantation home, and the excitement is palpable.
Furniture is in -✅
Kids have settled into their bedrooms - ✅
Dishwasher has done it's first load - ✅
And with that, family life resumes in your new home.
But this doesn’t mean you bid us farewell - quite the opposite in fact. At Plantation Homes, we pride ourselves on personalised and continued service beyond handover, from a team that is committed to nurturing relationships with our customers well after the last tile is laid.
It’s called aftercare. And with aftercare comes a suite of services and inspections to make sure your new home is well attended to, especially after it settles. Our team are there to inspect, resolve and maintain every step of the way.
Chris Rowe, who heads up our home assurance team, unpacks aftercare, showcasing its leading industry edge when it comes to premium customer service.
Maintenance advice for a year
For 12 months, we are available on the phone or by email if you want to reach out and talk about any cosmetic defects you come across. From a leaky tap or creaking cupboard, to a door that needs adjusting, this period is the ideal time to address the niggling issues.
“It is recommended that the house settles sufficiently so we can address any issues after the four seasons have passed. That way, we don’t intrude too much into your life, and we can resolve any issues after 12 months for a better outcome.” Chris says.
12-month maintenance inspection
At the 12-month maintenance inspection, you will rejoin forces with us to create a list of anything that needs to be addressed.
“One of our supervisors will make a booking directly with you to conduct a full inspection of your property. They will create a list of any items they identify, and also take into consideration anything you are concerned about. An agreed list will then be compiled and distributed to our trades for rectification.” Chris adds.
After hours service
“We offer an after-hours service to attend to items covered under our warranty. Sometimes there is also an opportunity to advise clients of steps to take if the items are not covered by warranty, such as storm damage."
“We take the time to clearly communicate with our clients during these times, working through options and guiding them through the issues.”
Personalised care
We are proud of the personalised service that we nurture with our clients.
“We hold extremely high standards which are above industry standard. We have an independent quality assurance (QA) service. This is a free internal free service and is applied to every home we construct."
“One of our QA inspectors will conduct a walkthrough of your entire property to ensure it is up to Plantation Homes' standard. This is independent to the inspections completed by our construction supervisors. A list is then distributed to the relevant construction supervisor to rectify any items we have noted. This process is undertaken prior to you receiving the keys to your property, so that we can hand over your new home knowing it has met our high standards.”
If you'd like more information about our aftercare difference, chat to a new home consultant at a display location near you.
If you need to raise a maintenance issue with our home assurance team, you can contact us here.